• Before you tell it to your Inspector General, be sure you have a problem and not just a peeve.
• To complain without fear of reprisal is the right of any Soldier, Civilian, or Family Member seeking IG help. After all, problem solving is one of the IG's primary missions.
• Understand better what a real issue is and what you can do about helping yourself, and others, in times of need.
A complainant’s request for information or assistance to the IG is assessed for IG Appropriateness. There are many situations for which law or regulation provide a remedy or means of redress. Complainants must seek the prescribed redress or remedy before an Inspector General can provide assistance. Once the Soldier has used the available redress procedures, the Inspector General action is limited to a due-process review of the situation to determine if the Soldier was afforded an opportunity for redress as provided by law or regulation.
Complaints that are not appropriate for the IG have specific procedures for redress. The Inspector General will still complete an Inspector General Action Request to capture the request for assistance; thoroughly analyze the complaint for all issues and allegations to ensure that the entire matter is not appropriate for the Inspector General. In cases where the issues are not appropriate for the Inspector General, the IG will provide as much teaching and training as possible. In this case the Inspector General will refers the case to the appropriate agency.
Assistance as an Inspector General function: Assistance is the IG function that provides Soldiers, Family members, DA civilians, retirees, and contract employees the ability to seek help from the IG on matters affecting their health, welfare, and personal readiness. By definition, an issue is a complaint, request for information, or request for assistance to the IG that does not identify someone by name as the violator of a standard.
The IG’s role, as the commander’s representative, is to resolve these issues within the limits of the IG system. Complaints often contain both issues and allegations, but the assistance function focuses IG's on resolving only the issues. However, anyone may submit a complaint, allegation, or request for information or assistance to any Army IG concerning a matter of Army interest.
The IG's will always adhere to the guidance on confidentiality and the rules placed upon IG records when performing the assistance function.